Customer Support Engineer

Posted on Jun 11, 2019 by CV-Library

Nottinghamshire, United Kingdom
Accountancy
Immediate Start
£32k - £32k Annual
Full-Time
Role: Customer Support Engineer, Field Based

Location: Nottinghamshire, Lincoln, South Sheffield

Salary: up to £33,000 , Company Car, overtime potential, medical, pension and 25 days holiday, income protection.

Permanent role

This leading UK based organisation is a well-known manufacturer of coding and printing technologies. They are an established company with a client base that covers over 120 countries.

They are seeking a field based, Customer Support Engineer to work with their service team, technical support team and sales team to ensure the highest service level is provided to all customers.

As Customer Support Engineer your role will involve carrying out field servicing, installations, repairs and preventative maintenance on the full range of company products. You will also maintain service and test records along with providing technical support to UK customers as and when required. Further duties will include, but will not be restricted to:

Providing feedback to assist the company in maintaining good customer relations and improving product design. This will include raising complaints where necessary and feeding back sales opportunities

Producing a monthly report in the format determined by your Regional Service Manager.

Ensuring continual accuracy of data inputted in the PDA system.

Attending regional service meetings.

Experience, Skills and Qualifications

Excellent technical ability

Strong communication and interpersonal skills

Professional customer care skills

Ability to apply an analytical and logical approach to fault finding and problem solving.

Working knowledge of electronic principles and circuit theory

Understanding of microprocessor based products and software driven systems

Basic understanding of fluid/hydraulic systems and/or printing technology

Good understanding of customer satisfaction skills and techniques

Practical knowledge of PC’s and their application in an industrial environment

We are seeking candidates that have been used to working in a field based role, where you are the “company ambassadors” within your clients. We are therefore looking for candidates who have excellent professional and technical communication skills, who can work within a client to provide a first class service at all times. You will be working in client locations across a variety of sectors including food production, FMCG and Pharma, these organisations can be large multi nationals or smaller, owner managed business.

This position will suit candidates who may be working in a high tech, electronic field base role, for example, medical devices, photocopying or electronics where you are providing an expert engineering service.

If you feel you can add value to the position, please apply or email

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency

Reference: 210203317

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