Support Analyst

Posted on Jun 11, 2019 by CV-Library

Lichfield, Staffordshire, United Kingdom
Wholesale Trade
Immediate Start
£18k - £24k Annual
Full-Time
1st Line Support

Lichfield

£18,000 - £24,000 + benefits

I’m glad to announce that I’m working closely with a fast growing managed service provider based in the Lichfield area. This is an excellent opportunity to work for a client who will pay for certifications and qualifications while providing the opportunity to develop and progress in your role.

Although not essential experience working in a Managed Services environment is beneficial.

Role Details

* Providing remote and support via the telephone to clients while adhering to the SLA’s of the service desk

* Taking charge and having full ownership of calls

* Maintain a quality approach to all resolutions with every call

* Competently resolving technical issues the customers are facing

Essential Skills

* Active Directory

* Group Policies

* Microsoft Exchange 2010 – 2013

* Microsoft Office 2010/2013/2016

* Office 365

Desirable Skills

* Windows Server 2008/2012/2016

* Citrix, XenApp, XenDesktop

* DHCP, DNS, WAN, LAN, TCP/IP

* Backup solutions (Veeam, BackUp Exec, Symantec)

The successful candidate will be earning £18,000-£24,000 + benefits.

The client is looking to move quickly on this role, if interested apply now. Or send through your latest CV to the below.

Luke Hemmings – IT Recruitment Consultant – –(phone number removed)

Key Words:

Virtualisation- Security- Networking- Hyper V- VMware- Windows- Server- Troubleshooting- 2nd Line- 1st Line- IT Support- IT engineer- Customer service- Field Engineer

Reference: 210203219

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