CREDIT RISK AND OPERATIONS MANAGER - EXCLUSIVE
Posted on Jun 11, 2019 by CV-Library
Hayward Hawk have been exclusively retained by tech-enabled telecoms start-up to source an Operations and Credit Risk Manager. My Client's vision is to transform the consumer mobile market by offering customers a new level of flexibility in terms of contracts and pricing alongside great customer experience. This is a fantastic opportunity for an experienced Operations and Credit Risk professional with a strong background in consumer finance to join a dynamic and forward thinking business.
The successful candidate will play a crucial role in helping the business achieve impressive growth plans over the next 3 years. Whilst the role requires a very hands on approach in early stages it offers a great opportunity to carve out a senior role in a rapidly expanding business.
Reporting to the VP of Operations, you will shape and lead credit operations and customer service
Underwriting, referrals, fraud, collections and customer service
Operational management and oversight of credit policies
SLA management and quality assurance
Weekly and monthly MI and compliance reporting
Management and oversight of the customer complaints process
Help define credit and customer service policies and procedures for full launch
Help define and implement the operational risk framework, ensuring adequate controls are in place against key risks (including AML and fraud prevention)
Development and training of the Customer Operations team within a regulated environment. The Person
Extensive operations experience in consumer finance businesses providing point of sale finance, unsecured personal loans, credit cards or auto finance.
Exposure to the full consumer credit lifecycle, including customer acquisition and underwriting, fraud, account management, customer retention, collections and recoveries.
Strong focus on customer experience, service and treating customers fairly.
Experience of UK consumer credit regulations.
Experience of using Credit Rating Agencies and other consumer credit service providers.
Knowledge of fraud, credit risk management and audit procedures.
Experience of using fraud detection and reporting systems particularly CIFAS.
Strong project management skills to deliver efficient processes and continuous improvement.
Ability to deliver clear and accurate reporting of a complex credit operation.
‘Can do’ Work ethic with impeccable attention to detail Remuneration
Market leading package to attract the strongest talent in market
For Further information on this vacancy, or any other Accountancy/Finance roles, please apply via the link or contact Gemma Murphy in the strictest of confidence on (phone number removed) or (phone number removed)
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