Senior Account Manager

Posted on Jun 11, 2019 by CV-Library

Hertfordshire, United Kingdom
Admin & Secretarial
Immediate Start
£35k - £40k Annual
Full-Time
About the role

The Senior Account Manager role sits within the Buying - Partner Management team and will be Reporting to the Head of Partner Management. As a Senior Account Manager, you will be responsible for best in class partner experience and partner service. You will ensure a defined group of large and VIP partners provide our customers with an excellent experience and drive partner business volume through identifying new product opportunities, cross selling and upselling.

As a Senior Account Manager, you will demonstrate leadership within the Partner Management Team through excellent negotiation and relationship management skills and by assisting the Partner Relations Manager in the delivery of business projects as required. We are passionate about what we do – and we expect you to be too!

Key Responsibilities include:

Meet/exceed KPI targets both for engagement, new product development and customer satisfaction for a portfolio of large and VIP clients

Build and maintain strong relations with our partners to ensure a high degree of partner satisfaction

Deliver strategy and tactics to reduce partner and product churn

Secure best in market exclusive offers from partners

Use professional negotiation skills to deliver improved margins from within your allocated client base

Proactively monitor the trading performance of allocated accounts and identify and deliver product opportunities to deliver year on year growth

Use the established Salesforce system to ensure accurate records are kept

Assist the Head of Partner Management where required in the delivery of business projects

And now a bit about you:

You are an accomplished account manager with a track record in developing new commercial opportunities with large businesses in the hotel/restaurant/leisure industries with at least 3-4 years in account management.

You have a logical, analytical approach to numbers, can quickly identify insights and their resulting actions necessary to make a difference

You are a persuasive negotiator, able to develop strong partnerships and deliver excellent commercial outcomes

You have extensive experience of managing large business accounts and are comfortable with meeting and presenting at senior level

You enjoy working in a fast-paced environment with clear deadlines and targets for you and team

You have a minimum of five years account management or sales experience

Ideally, you are an experienced user of Salesforce

Reference: 210201685

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