Technical Helpdesk Analyst
Posted on Jun 11, 2019 by CV-Library
Evesham • Permanent • Full Time • up to £23,000 DOE
Arden Personnel are recruiting for a Technical Helpdesk Support who will be required to support and assist ICT solutions.
Job Description for our Technical Helpdesk Support Role:
You will be responsible for:
The Technical Helpdesk Support performs a critical role in the business, acting as the first point of contact for all customers and suppliers, the role involves working through issues, keeping excellent time management and being prepared to go the extra step for our customers. Manage the established support process with customers using online support portal and handling calls. Ensuring support tickets are passed to the correct engineers and providing customer updates and feedback a tickets are resolved/updated. Helping to generate reports for both the management team and customers relating to the helpdesk process. Handling first level issues with customers and suppliers. Becoming a subject matter expert on out solutions and proving internal support to the sales and marketing teams
To be considered for our Technical Helpdesk Support you will need to have;
Call handling experience
Customer service skills
IT software and Hardware experience
Previous technical support experience preferred
What’s on Offer
As an Technical Support Helpdesk you will receive;
This business is committed to delivering excellent customer service and satisfaction, we want someone who is committed, keen and willing to go beyond the call of duty to make sure a great service is delivered.
In exchange the company will make sure that you will receive the right training and support to fulfil your role, whilst working in a lively enjoyable environment.
£Salary 18-23k dependant on experience
Full UK driver's license
Optional cash health plan, funded by the company
The core support hours are 8am - 6pm Mon-Fri, flexible shift patterns within these hours will be provided. The role also includes regular weekend’s on-call. 1 in 2 Saturdays
Apply for this role: To apply for our Technical Help desk Support role please click the apply button. Job reference LF-1603 if this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career
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