Debt Recovery Commercial Manager

Posted on Jun 11, 2019 by CV-Library

Greater London, United Kingdom
Call Center & Customer Service
Immediate Start
£50k - £0 Annual
Debt Recovery Commercial Manager

Exciting opportunity for a Debt Recovery Commercial Manager to join a market leading Car Park Management Company.

Our client is a market leading car park management and Property Company operating across all market sectors covering the whole of the UK and Ireland.

An exciting opportunity has arisen in their London office for a Debt Recovery Commercial Manager with excellent people skills to join their dedicated team and contribute to their growth.

They are looking for a passionate, pro-active, enthusiastic and motivated team player with previous experience within a debt management role.

Debt Management Role:

Manage and analyse 3rd party providers and legal firms in relation to the company’s parking charge debt management policy.

Assist the enforcement team as and when required by dealing with customers’ enforcement issues and liaising with client relationship coordinators.

Keep debt management systems up to date with all actions undertaken being recorded.

Define, design, develop and implement effective collection strategies against all customer segments

Analyse statistics and produce reports and review other data to manage the level of debt being provided within the business.

Utilise technology and data to deliver the most effective insight, segmentation and collections customer journey while ensuring the efficiency of our collections processes are maximised and that business performance is strong.

Assist with the management and introduction of KPIs across the team to maximise revenue opportunities

Select and pursue cases through the County Court process, raising summons, applying for judgement then pursuing through papers for questioning or high court action if appropriate and dealing with all legal proceedings.

To be successful in this position you will have/be;

Knowledge and experience of dealing pre-legal and legal debt recovery processes for a variety of debt, ability to manage, organise and maintain a large debtor base and maximise recovery, analytical and judgement skills, work with a variety of 3rd parties, ability to devise and implement new policies and procedures.

Previous experience of preparing paperwork for and attending court to represent the company leading managing a contact centre team paired with strong understanding of customer services.

Proven success in managing debt within other businesses with a minimum of 5 years debt management experience.

The ability to communicate effectively verbally and in writing with stakeholders, customers and members of the public.

Excellent IT skills, with previous experience of working with Microsoft packages and specifically advanced excel skills including pivot tables#debt management

Reference: 210199868

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