System Support Administrator
Posted on Jun 11, 2019 by CV-Library
Salary: Band 4 - £20,700 - £24,200 per annum
Location: Hemel Hempstead, Breakspear Park
Working hours: 37.5 hours per week from Monday to Friday (09:00 until 17:00)
An exciting opportunity has arisen to work as part of NHS Professionals Limited Product Support Team.
Reporting to the Senior Systems Support Analyst you will provide a comprehensive and professional service to all internal and external NHS Professionals customers and stakeholders.
The primary responsibility of this role is the maintenance of NHS Professionals financial and operational information systems, including set up and maintain data structures and user accounts.
The post holder will provide an advisory service on data related services and information systems to managers, employees, flexible workers, clients, and external agencies.
* Systems administration for the operational and financial information systems, including setup and maintenance of user accounts and access levels, implementation and maintenance of client trusts data structure.
Provide first level support to managers, employees, clients and external agencies via email, telephone, fax, and written requests, on matters regarding data related services and information systems policies and procedures.
Provide support to ensure multiple projects and ongoing tasks are completed within service level agreement timeframes.
Provide, receive, and control access levels to personal and financial data, in compliance with data protection legislation.
Maintain an accurate database of NHS Professionals Bank Members, and data access permissions to financial and personal details.
Maintain confidentiality of information about patients, customer trusts, NHS Professionals business, and NHS Professionals employees and flexible workers.
If you are a highly motivated individual with the ability and confidence to build relationships in a fast-moving environment, then we want to hear from you.
About The Candidate The Ideal Candidate:
* Excellent interpersonal skills with the ability to build effective relationships and remain calm under pressure.
* The ability to approach problems in a methodical manner and use initiative to independently deal with a wide range of queries.
* Educated to HNC/Diploma level and have equivalent experience of working with databases in a demanding customer service environment and have a good standard of Maths and English.
* In addition, a computer sciences or information management diploma is desirable and experience providing 1st level support in Application Support issues.
About the Company
One of the biggest challenges NHS trusts face, is ensuring the quality of patient care whilst working within strict budgets. A lack of available staff means unfilled shifts, which in turn leads to unfilled commitments to patients and their families. What NHS trusts need is a reliable supply of experienced staff, ready to step in and fill shifts when trusts need them most.
And that’s where NHSP comes in. Owned by the Department of Health and Social Care (DHSC) and part of the NHS family, NHSP is the market leader in managed flexible worker services. We work in partnership with 55 NHS trusts to provide a service that combines an intimate understanding of the trusts’ temporary workforce requirements with the reassurance of a safe, quality and reliable supply of cost-effective temporary staff. And because NHSP is wholly owned by the Department of health, all our profits are reinvested in growth to save money for the NHS.
Right now, we have over 120,000 members registered on our bank from various roles, grades and specialities. Our bank members fill around 26 million hours for our clients each year, working flexibly around their lifestyles by choosing the hours that suit them.
With the NHS under increasing pressure, we are committed to helping trusts deliver sustainable workforce solutions which enable world-class patient care.
We offer very competitive terms and conditions which includes an attractive basic salary offering progression for exceptional performers, access to a stakeholder pension scheme, 27 days annual leave per year plus public holidays. In addition, other benefits offered include health and well-being support, access to a discount scheme and an employee recognition scheme.
Please note: in 2010 NHS Professionals moved to Limited Company and therefore Agenda for Change terms and conditions are not applicable to this role.
We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore, if you do not hear from us within 14 days of the vacancy closing, your application has been unsuccessful
£22k - £25k Annual