1st Line Support - Watford
Posted on Jun 11, 2019 by CV-Library
Our service desk team in Watford supports customers, diagnosing and resolving issues with their software, hardware and service. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
This is an opportunity to establish your career in a company keen to support and develop every one of our people.
The team you’ll join
Our first line support analysts sit in a team alongside a service desk team leader. You are mentored and supported by our service desk team leaders and service desk manager, who will ensure you are equipped with the necessary tools to do the job successfully.
What you’ll bring
These are the skills and experience you’ll need to set yourself up for success for this role, however we’d still love to talk to you even if you don’t tick all of them:
* experience of working in a similar support, customer service, call centre environment
* Good technical knowledge
* Basic IT knowledge
* Customer focused
* Excellent communication skills to customers and internal colleagues
What we’ll give you
You’ll also get a benefits package which includes lifestyle benefits like gym discounts, a cycle to work scheme and even free fruit all week! You also get practical things like a healthcare cash plan so whenever the time comes and you need some help with your health, we’ll make sure you’re not out of pocket and life assurance to give you some peace of mind.
We also take our corporate social responsibility pretty seriously and we believe in giving back to our community, so you’ll get the chance to be involved in lots of fundraising events throughout the year. Our latest one is a company challenge to complete the Yorkshire Three Peaks!
So if this snapshot of the role looks interesting, click apply. If you don’t apply now, the job may vanish, but don’t panic; sign up for our job alerts and we’ll keep you updated.
Hours of work:
Monday - Friday between 8am-6pm
37.5 hours a week
Cordant People is an equal opportunities Employer
Cordant Group is an equal opportunities employer
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