Customer Service Administrator

Posted on Jun 10, 2019 by CV-Library

Oxford, Oxfordshire, United Kingdom
Immediate Start
£12 - £16 Hourly

A Customer Service Administrator with a background in the manufacturing inudstry is required to join a leading provider of scientific technology products, systems and tools to the world's leading industrial companies and scientific research communities.

Key responsibilities - Customer Service Administrator.

+ Provide non-technical support to for engineers in the field, e.g. forward data, send parts

+ Maintain schedule and keep informed of their workload.

+ Locate and obtain service spares required by engineers

+ Monthly management reports KPI (Key Performance Indicators)

+ Monitoring, distributing customer enquiries.

+ Carry out additional tasks that may be requested by the company.

+ Conduct surveys for our customers – send and also analyse the surveys.

+ Keep to health and Safety policies at all times.

+ Maintain engineers and field engineer’s utilisation at all times.

Experience required - Customer Service Administrator.

+ Accessibility of customer enquiries, files and data in a timely manner.

+ Effective, timely connection with other internal departments.

+ Produce data/graphs by the deadline

+ Electrical/mechanical protocols writing.

+ Extensive product development working from conception through to completion.

+ Accurate Location and maintenance of service records and information

Click APPLY NOW to begin your application

Reference: 210191328

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