IT Technical Support

Posted on Jun 10, 2019 by CV-Library

Derbyshire, United Kingdom
Wholesale Trade
Immediate Start
£20k - £25k Annual
Full-Time
An exciting opportunity exists for an experienced IT Technical Support Professional to join our prestigious client on the outskirts of the Derby city centre.

The minimum requirements for IT Technical Support are:

Recent experience working with Technical Support role (Essential)

Must have a proven strong analytical approach to problem solving (Essential)

Experienced and knowledgeable with SQL (Essential)

Ability to ensure test and evaluate new program functionality and software bugs (Essential)

Have proven experience giving good customer service by phone/email or web meetings (Essential)

The ideal candidate will have a background knowledge of either manufacturing or sourcing industries. They will also have experience of software support and implementation/training.

The purpose of this role is to provide effective and proactive solutions to all customers and agents. This includes implementing and developing new products.

The main responsibilities for IT Technical Support are:

To provide support to customers via; Email, Phone and or webinars

Assisting the QA team by testing program modifications and bug fixes

Ensuring that excellent customer service is given at all times

Ensuring all modifications are logged onto the appropriate system

Building client specific models to assist the sales team in demonstrating products to prosepctive clients

This is a fantastic opportunity to join a fast paced growing company. With a salary of £20,000 - £25,000, this is an opportunity not to be missed!

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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including IT & Technology Jobs, as well as other similar commercial positions.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

See our website for more details and jobs available - (url removed)

Reference: 210190891

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