Customer Account Administrator

Posted on Jun 10, 2019 by CV-Library

Cheltenham, Gloucestershire, United Kingdom
Immediate Start
Annual Salary
Key Responsibilities:

* To support with the creation and issue quotations to customers

* To process customer orders onto the companies MRP system after discussing with Planning and Production teams to ensure an achievable delivery date is given

* To understand and interpret the customers’ requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle

* To issue order acknowledgements to the customer which reflect the Company’s conditions of acceptance

* To handle customer order enquiries in a responsive and professional manner

* To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date

* To assist in the expediting of information to ensure that the customers’ requirements are met

* To produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order and meet company quality requirements

* To compile and issue regular order status reports, as agreed with customers.

* On major accounts, support with the reconciliation of the company order book with the customers’ own view of demand

Experience & Skills Required:

* Strong customer service & communication skills

* Previous experience of customer account administration

* Ability to multitask and work to tight deadlines

* Managing customer orders within a MRP system

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application

Reference: 210189922

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