Customer Representative

Posted on Jun 10, 2019 by CV-Library

City of Edinburgh, United Kingdom
Call Center & Customer Service
Immediate Start
£10.1 - £10.1 Hourly
Customer Service Advisor

Location: Dallkeith Road

Pay Rate: £10.07 per hour

Working Hours - Monday to Friday Rotational Shifts between - 08.00am - 18:00pm

9-1 every 4th saturday


Pertemps are working in partnership with Lloyds Banking Group one of the largest bank in the UK, so if you've got some experience in Customer Services, we would love to speak with you asap.

JOB ROLE: We are looking for Telephony Advisors for an amazing opportunity working with one of the largest banks in the UK.

KEY RESPONSIBILITIES: - Working in Retirement /Protections Pensions

- Responsible for delivering exceptional service over the phone.

Take ownership of customer problems solving them at first point of contact and escalate when required

NO TARGETS - Take ownership of customers/ clients problems, solving them at first point of contact through work flow process and escalate when required - Working in a team environment in an open plan office

SKILLS REQUIRED: - Good Communication- Written and Oral - Take ownership of customer requests - Computer literate - Understanding and Interpreting Data at a basic level - Flexible, Adaptable and able to adapt to changes

Excellent trainig - 5-6- weeks

Potential for extension to permanent position

Gain experience and new skills

If you are successful you will be required to pass a CREDIT CHECK and DISCLOSURE SCOTLAND CHECK..

If you are interested please apply or send your most recent dated c.v to (url removed) or please call me on (phone number removed)

Reference: 210189688

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