2nd Line Support Engineer

Posted on Jun 10, 2019 by CV-Library

Greater London, United Kingdom
Wholesale Trade
Immediate Start
Annual Salary
Contract/Project
2nd Line Support Engineer, 6 Months Contract, London

2nd Line Support Engineer required by a market leading global organisation based in Central London for an initial 6 month contract. The successful 2nd Line Support Engineer will resolve technical requests from users and will take an active role in the ongoing design & maintenance of the IT infrastructure, while delivering an excellent customer service experience.

Responsibilities:

- Have high competence in all areas of IT Support

- Deliver excellent customer service to all those who contact the IT Helpdesk

- Apply Company standard operating procedures and information security policy standards to resolve calls to the IT Helpdesk

- Inform the Technical Support Manager of serious, service affecting incidents or where third-party organisations are failing to meet their SLAs

- Perform daily / weekly monitoring of key systems, taking appropriate action when required

- To Take an active role in IT Administration and Asset Management

Qualifications and Skills:

- Strong competence in, Active Directory, Windows 7 and Windows 10

- Strong competence in Windows server environments (2008, 2012)

- Strong understanding of managing wireless networks

- Strong competence of managing a Microsoft networked environment

- Demonstratable competence in Cloud Services (Office 365)

- Previous exposure to delivering customer service from a busy IT helpdesk

- Logical and thorough approach to problem solving

- Excellent communications skills

*This is an urgent requirement and interviews will start ASAP*

Tags: Technical Support, Desktop Support, Service Desk, Microsoft, Windows, Active Directory, Networks

Reference: 210189162

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