1st/2nd Line Support - Service Desk Analyst
Posted on Jun 10, 2019 by CV-Library
Reporting to the IT Manager. Duties will include;
·Supporting Microsoft and CRM based systems.
·Providing assistance via telephone or remotely.
·Responding to software, hardware or network issues in adherence to service level agreements.
·Assisting in the scheduling of upgrades and backups of all data
·Undertaking fault finding on technical issues or escalating as required.
·Active Directory and User Account management.
·Support of voice or video communication services.
Applicants must be well organised, self-motivated, enthusiastic and capable of working using their own initiative, have excellent customer service skills and have previous experience within a technical support role.
As a successful candidate you will possess a methodical approach to incident solving and excellent time management capabilities with a demonstrable willingness to contribute towards the team’s success.
This is an excellent opportunity to develop your IT career and in return the company offers a rewarding salary with an extensive benefits package and on-going training and support along with future career development options