2nd Line Support Engineer

Posted on Jun 10, 2019 by CV-Library

Manchester, Greater Manchester, United Kingdom
Wholesale Trade
Immediate Start
£21k - £26k Annual
Full-Time
The role has arisen to work as a 2nd Line Support Technician within a busy and fast paced managed service provider in Manchester City Centre. They pride themselves on internal staff training and upskilling all staff members as well as an excellent company culture with amazing benefits.

Responsibilities include:

- Management and monitoring of the Service Desk including call logging

- Updating customers and internal team on current and outstanding tickets

- Working to agreed SLA's

- Escalating any outstanding calls to relevant teams

- Communicating in a professional manner with clients via phone and in person

- Support of remote users via phone and remote access

- Working flexibly within a team

Essential Skills:

- Active Directory,

- Print Services,

- Windows Server 2008/2012/2016/2019

- Windows 7/8/10

- Network troubleshooting including TCP/IP, DNS and DHCP

- Microsoft Remote Desktop Services

- Firewall configuration

- Email migrations

- Virtualisation technologies – VMware / Hyper-V

- VoIP phone setup and administration

- Powershell scripting (an advantage)

- Great communication and customer service skills



The Offer:

- £21,000- £26,000 Per Annum Base Salary

- Monthly social events

- Dress down Fridays

- Modern offices with 'break out' areas & games areas

- Paid Food Fridays

- Working with the latest technologies

- Exposure to a variety of industries

- Excellent benefits package

- City Centre location

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website

Reference: 210188234

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