Posted on Jun 10, 2019 by CV-Library
We think that Customer Experience should be brilliant…
As customers ourselves we know how frustrating a poor customer experience can be. At Sabio, we believe that exceptional customer experience offers a better way to live life. We exist to make customer experience brilliant for our clients and their customers.
Our people and expertise enable our clients to harness the latest technology, knowledge and information to improve every customer interaction.
Sabio’s broad expertise in customer experience solutions – from customer journey mapping and user experience design through to technical deployment, ongoing support and engagement analytics – makes the company a unique partner for organisations looking to develop and optimise their digital engagement strategies.
Sabio works with clients to recommend where digital and traditional channels will bring most value to their customer contact strategy, whether that be an integration to deflect and triage live chat, assist website interaction, grow channel reach or better manage transitions to human assisted service in the contact centre. Once the precise requirement is identified, Sabio can create best practice solutions from initial proof of concepts through to full production deployment and managed services delivery.
Incorporated in 1998, Sabio has shared the same vision of a business from day one: a company built on strong ethics, and dedicated to providing excellent customer service through innovative technology solutions.
In 2016 Sabio announced its plan to accelerate growth with a multi-million pound investment from UK-based growth investor, Horizon Capital. In addition to investing in the business, Horizon will also help drive the company’s growth with £30 million of available funding to support Sabio’s acquisition strategy.
Sabio has delivered an average 25.4% annual international sales growth for the last two years. Horizon’s investment will build on this growth in a drive to double the size of the business over the next three to five years through both organic and acquisition-driven growth plans.
Position: Commercial Manager
Location: Home based - UK Wide Travel
Job type: Full Time, Permanent
Benefits: Pension, Health & Travel Insurance, Life Assurance, Company discount scheme (Sabio Savers), Car allowance, Commission
About the role:
As a Commercial Manager at Sabio in a senior sales position you will be responsible for the acquisition of Enterprise Target Account customers and be tasked with building and maintaining positive relationships with prospective customers, producing and driving the delivery of propositions for enhanced support solutions and services offered to the client over varying lengths of sales cycles. Client interface is generally at the higher or executive management level with technical or operational contacts.
This position requires an individual who demonstrates full competence in a clearly defined product area. S/he may be involved in building the annual plan in line with Sabio’s strategy and will complete his / her role with minimal supervision / guidance.
The role of Commercial Manager is to generate new business sales in organisations with a focus on CX, and significant contact centre investment. The Commercial Manager will have access to the whole of the Sabio portfolio including traditional call centre technology, digital disruptive technology and an exciting range of Sabio IP. Sabio Commercial Managers are accountable for performance on a quarterly basis, selling into a defined territory.
- Must have experience in selling Contact Centre, Unified Comms, Cloud, or Hosting and Networking.
- Proven background in selling Avaya CC and UC technology.
- Proven, demonstrable over-performance in a new business sales role.
- Solid experience in proposal writing / presentation generation.
- Proven track record in personal opportunity development & maintaining a network of lead sources.
- Excellent spoken and excellent written English: able to explain issues clearly and in detail to a variety of audiences.
- Strong computer skills: Word, Excel. Outlook, PowerPoint.
- Excellent communication & presentation skills with the ability to confidently present to senior people.
- Strong interpersonal skills in building and maintaining collaborative relationships with cross functional teams. With a desire to exceed customer expectations.
- The ability to address customers at a technical level.
Please note that any offers of employment with Sabio will be subject to a vetting procedure, which may consist of one or more of the following; CRB, financial background and reference checks. This procedure will commence once the offer of employment has been accepted.
If you feel that the role of Commercial Manager at Sabio Groups is of interest to you and would like to be considered, then please submit your application as soon as possible attaching your most recent resume and providing any other information you feel may support your application.
Strictly No Agencies, any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
You may have experience of the following: Commercial Manager, Operations Manager, Head of Operations, Project Manager, Project Management, Director, Business Manager, Commercial Director, Operations Director, etc
£40k - £50k Annual
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