2nd Line IT support engineer required

Posted on Jun 10, 2019 by CV-Library

Barking, Greater London, United Kingdom
Wholesale Trade
Immediate Start
£18k - £35k Annual
Armstrong Knight are currently partnered with a leading Managed service provider of IT solutions to SME's throughout London.

Due to an expansion, the business are looking for a well-rounded 2nd line Support engineer to help provide a high level of IT solutions to their vast client base, for this role you will need a minimum of 3 years experience.

The job could involve dealing with all levels of support but we are looking for someone who can own and manage a customers requirement, whether it be a simple support issue or a detailed project.

Duties and Key Responsibilities:

* Answering the incoming helpdesk calls that are logged via email, telephone and in person

* Investigating and resolving the logged helpdesk calls, escalating where needed

* Providing Telephone and / or Remote Support to solve customer problems/requests

* Visiting customer sites to install PCs, Laptops, software and upgrades as well as solve problems, providing technical advice and consultancy using best practices

* The ability to have a commercial understanding on what clients want and need

* Working on new projects, building systems in the office for remote and on-site setup

Skills Required:

* Proven experience in installing & configuring & supporting Windows 7, Windows 10

* Supporting PCs/Laptops/Tablets in a Windows Domain environment

* Supporting & Administration of Windows Active Directory & Group Policies

* Supporting Microsoft Office 2010 or 2013 / 2016

* Supporting & Administration of Office 365 & Outlook Users

* Ability to rebuild workstations, laptops

* Installation of general PC / Network based software, Office, Sage/Adobe etc.

* Android/IOS/MDM technology

* Windows WSUS, WDS, Remote Desktop Services, Azure VMs

* Cabling; Cat5e, Patching & Terminating

* Able to use remote support tools such as RDP, Teamviewer and Logmein

* Ability to understand IP networks and debugging of network problems

* Experienced to understand networks & configure Sonicwall or similar Firewalls

* Able to configure ADSL Routers, WIFI Access Points, NAS Boxes, Network Printers, Scanners

* Detailed understanding of Switch configurations including VLAN, Routing

* Avaya IP Office, DECT, Analog Telephone system & Wiring Experience

* Experienced with Audio Visual products such as SMART TVs, projectors, IP Video walls, Switches, AV receivers, Sonos Music systems.

Due to the nature of the company, experience within a managed service provider will be required

Reference: 210187721

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