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Collections Claims Handler

Posted on Jun 10, 2019 by CV-Library

Uxbridge, Greater London, United Kingdom
Call Center & Customer Service
Immediate Start
£22k - £24k Annual
Collections Claims Handler

Salary: £22,000 - £24,000

Hours: Mon to Fri 8:30am – 5:00pm

Location: Uxbridge

About the Company:

The company are a provider of credit hire who for part of a multi-award-winning insurance group. They currently have fantastic opportunities to develop and progress your career within a very exciting role.


The main purpose of this role is to effectively handle and negotiate claims in a proactive and efficient way enabling us to make a recovery of our outlay from the responsible party as quickly as possible in order to maximise profitability.


* Pro-actively make outbound calls to insurers to discuss cases and agree settlement terms

* Application of the ABI GTA, relevant case law and credit hire principles in order to settle cases

* Apply a structured approach to managing your own caseload

* Comprehensively review and appraise cases prior to escalating to your line manager

* Liaise with other parties such as solicitors, insurers and repairers regarding ongoing cases

Essential Skills:

* Excellent telephone manner

* Confident negotiator

* Good organisational skills, strong ability to prioritise and high attention to detail

* Strong verbal and written communication skills

* Has a working knowledge of Word/Excel/Outlook

* Numeracy skills to be able to understand and effectively settle our credit hire invoices

* Ability to build effective relationships with colleagues

* Have a ‘can do’ attitude and an ability to think ‘outside the box’

Desirable Skills:

* Previous experience within the credit hire or motor insurance industry

* A working knowledge of the Highway Code, common accident scenarios and standard driving practises

Reference: 210186979