Don't miss this exciting opportunity for an experienced 2nd Line Helpdesk Engineer to join this thriving business in Southampton.

2nd Line IT Helpdesk Engineer
Southampton, SO16

• Full time, permanent
• £22,000 - £28,000 per annum

Please Note: Applicants must be authorised to work in the UK

Our client's purpose is to combine good old-fashioned customer service with modern-day tech support. They firmly believe they are more than just an outsourced service, so they make it their mission to become an integral and valued extension to every business we work with.

Every member of their first-rate support team plays a pivotal role in helping to deliver the mission by providing outstanding levels of customer care and attention to the diverse range of customers. For this reason, you won't catch them measuring success by anything other than complete customer satisfaction.

The team is guided by the company values, which are as important to the company as technical skillsets.

We exceed expectations, place relationships first, operate with professional pride, get the job done and are team players.

It is incredibly important that our client's 2nd line Helpdesk Engineers share these company values. You will be friendly, well presented and comfortable working in a fast-moving helpdesk environment. We need people who obsess over finding the right solutions to customer IT issues.

Key Responsibilities:

• Troubleshoot and resolve customer IT issues
• Collaborate with the Operations Manager for ticket management
• Diagnose and solve hardware/ software problems
• Communicate effectively and empathetically with customers
• Maintain awareness of incident progress and changes
• Implement projects and provide training onsite
• Demonstrate expertise in Microsoft technologies
• Participate in the on-call rotation for after-hours support

About you:

The ideal candidate will have:

• 2+ years' hands-on experience with Microsoft server technologies
• Proficiency in Microsoft Exchange Server and Office 365
• Familiarity with various IT systems and network devices
• Strong communication and interpersonal skills
• Self-motivation and efficiency in managing workload
• Full UK driving licence required
• Reflects professional pride and the client's values

Benefits:

• 23 days holiday - (plus statutory bank holidays)
• Modern air-conditioned office
• Free parking and a company car will be provided for any on-site visits.
• Free tea and coffee (and sometimes even cakes)
• Annual salary review
• Paid training and certification

How to apply for the role:

If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.

Other suitable skills and experience include IT, Information Technology, IT Support Specialist, Technical Support Engineer, Helpdesk Technician, IT Service Desk Analyst, Desktop Support Technician, Network Support Engineer, System Administrator, IT Operations Specialist, Microsoft Certified Professional, 2nd Line Support, 2nd Line Support Engineer, Network Engineer, IT Support Engineer, IT Support Technician.hub