Active SC Clearance is Required for this position

Essential/Minimum Criteria

• High degree of technical competence in storage technologies:
• NetApp
• Cohesity
• Powershell
• Active IQ Monitoring
• OnTap
• SCOM
• High degree of technical competence in storage area network technologies:
• Brocade switch management
• High degree of technical competence in archive & backup technologies:

• Cohesity
• NetBackup

• Has professional qualifications in relevant technology sectors;

Behavioural

• Excellent communication skills - both written and verbal;
• Experience of working in shared or leveraged team environments;
• Ability to remain calm under pressure and in crisis;
• Excellent workload prioritisation and multitasking skills;
• Excellent people skills; ability to quickly build rapport with stakeholders;
• Good listening skills;
• Shows an awareness of the wider implications of decisions;
• Excellent analytical and problem-solving skills;
• Able to present technical information to a wide variety of users, key customers and senior management;

Role Specific

• Shows good knowledge of storage infrastructure and data protection services;
• Shows good knowledge of Service Level Agreements and their use in managing a contract.
• Demonstrates a high level of knowledge around implementing, maintaining and monitoring technical standards;
• Proven track record of dealing with complex issues/potential escalations without supervision;
• Demonstrates a very good understanding of how the area of work being delivered by the team is meeting the requirements of the business and the customer;
• Understands and has demonstrated the use of methods and techniques for the assessment and management of risk;
• Able to create and deliver reports in accordance with the requirements of the business;
• Demonstrates an understanding of the concepts of delivering successful projects;
• Aptitude in critical analysis and demonstrates use of this to deliver against milestones and deadlines;
• Able to thoroughly investigate and resolve complex problems to a high technical standard;
• Able to write technical proposals;
• Familiar with operational processes and standards;
• Adherence to internal and external audit requirements;
• Demonstrates a good knowledge of disaster recovery requirements;
• Shows a sense of commercial awareness;
• The role will necessitate an increased level of flexibility and mobility; could require individuals to work additional hours.