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Major Incident Manager

Posted on Jun 3, 2019 by CV-Library

West Midlands (County), United Kingdom
Wholesale Trade
Immediate Start
Annual Salary
We are SCC - Specialist Computer Centres - Europe's leading IT Services organisation . We provide a comprehensive range of infrastructure services to many of the UK's leading commercial companies and public sector organisations , which optimise the investment in their IT estate to maximise performance , efficiencies , cost and ensure business continuity .

We are continuing to expand and now have a real career opportunity for a talented individual to join our Major Incident Management team based from our offices in Birmingham.

Job Purpose:

To take full responsibility for major incident management for allocated customers to restore business as usual by liaison with technical subject matter experts whilst maintaining effective communication with external and internal stakeholders until full resolution is achieved .

Main Duties of Job:

* Management of major /critical incidents

* Communication with external and internal stakeholders

* To lead multiple resource teams to achieve speed and effective restoration of service.

* To take control of the incident ; creating a plan of action to achieve service restoration .

* To keep key internal stakeholders advised and to escalate when required .

* To liaise with 3rd party vendors/suppliers

* To attend Change Advisory Board meetings

* To work closely with Problem Management

Skills Knowledge & Experience :

* High level Major Incident Management experience

* Strong character to lead conference calls and deal with all levels of support staff/teams .

* Understanding of IT infrastructure services

* Excellent communication and customer facing skills

* Ability to work in a fast paced and dynamic environment .

* Experience of delivering service excellence in an ITIL environment

* Experience using ServiceNow or similar service desk tools .

* ITIL qualifications or knowledge of ITIL process and structure

* Experience in stakeholder management .

* Excellent written and verbal communication skills

We offer a competitive salary plus a company car or car allowance plus other big company benefits .

Interested ?

Then click the response button now !

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy

Reference: 207736605

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