This Job Vacancy has Expired!

IT Support Analyst

Posted on Jun 3, 2019 by CV-Library

Kingston upon Thames, Greater London, United Kingdom
Wholesale Trade
Immediate Start
Annual Salary
Full-Time
Are you an IT support specialist or graduate with advanced Excel skills and a solid understanding of SQL? Have you supported external clients to resolve queries in a helpdesk environment? Would you like to work in a fast paced and growing technology company?

In this full-time IT Support Analyst role at a web-based software company in Kingston, your duties and responsibilities will include:

* Delivering first line helpdesk support via telephone and email, responding to 40 to 50 inbound queries per day

* Investigating and resolving software support queries and escalating more complex scenarios to relevant teams

* Testing new software functionality

* Assisting with remote telephone training for new users

You will have a good understanding of databases, preferably advanced Excel, SQL and/or Splunk. Your helpdesk support experience and excellent customer relationship skills will underpin your ability to work in a busy and demanding environment with exceptional attention to detail. This role will suit an IT graduate with a qualification in Computer Sciences/Programming or similar. (Previous helpdesk support experience is preferred; however, the company will consider a background in telephone customer services gained within a financial services environment.)

This is a full-time position working Monday to Friday, 9am to 5.30pm.

You will be joining a cloud-based software development company who specialise in best-in-class business management systems for the financial services community. They have a positive reputation for staff training and development.

For more information, please contact Nicola at Amber Employment Services. All applications will be responded to.

Amber Employment Services Ltd is acting as an Employment Agency in relation to this vacancy. Amber Employment Services Ltd is an Equal Opportunities Employer

Reference: 209599038

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