Job Title: Deskside Support Engineer III
Location: Stonehouse, Gloucester
salary: £29,440

This is a Full time position working Monday to Friday, 40 hours per week, between the hours of 07:30 - 17:00.

As a Desktop Support Engineer your responsibilities will include:
* Incident management & resolution
* IMACDs - Installations, Moves, Additions, Changes and Deletions
* Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
* Provide remote support to satellite sites
* Act as Smart hands and eyes
* Provide mobile device support
* Maintain and update existing network infrastructure
* Peripheral support
* Asset, Stock and Loaner equipment management
* Coordinate all Multi-Function Device (MFD) and network printer installs
* Instruct customers in the operation and maintenance of systems/equipment
* Provide Project services as and when required
* Act as a central point of contact for the customer

What we're looking for:
* Proven troubleshooting skills
* Previous experience in a similar role
* Support knowledge across Windows 10, O365, AD and SCCM
* Knowledge of administering Windows Share/File permissions
* Experience in mobile connectivity (eg, Android/iPhone)
* Good time management and organisational skills
* Able to follow detailed instructions
* Excellent communicator both face-to-face & over the phone
* Must be able to deal productively with a high workload with minimal supervision
* Willingness to travel

Desirable skills/qualifications:
* ServiceNow
* ITIL Certification/Awareness

If you have the skill set, please apply

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