Unified Communications Engineer

DGH Recruitment are currently recruiting on behalf of a leading Client in the professional services industry who are looking for a Unified Communications Engineer to join the team in London.

You will be responsible for building and supporting scalable and cost effective unified communications services required across the firm, including video-telephony, voicemail, instant messaging, presence and video conferencing.

Responsibilities:

* Responsible for evaluating new systems and technologies to increase service levels and reduce costs.
* Responsible for contributing to projects to deliver new unified communications services.
* Responsible for being a technical escalation contact for users, more junior team members and other teams.
* Responsible for contributing to good working relationships between the Unified Communications team and other IT teams.
* Responsible for performing preventative maintenance.
* Responsible for providing high quality support to users for unified communications services.
* Responsible for communication of planned maintenance to other IT teams and users.

Skills:

* In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice Routers, Cisco Expressway, Cisco Prime Collaboration.
* In-depth experience of audio and video conferencing Back End systems, Cisco TMS, Cisco Meeting Server, Cisco Webex Meetings and Cisco Webex Teams.
* Knowledge of Microsoft Teams.
* 5 years working with telecommunications networks. Strong knowledge of voice and data Switches and Routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
* Knowledge of video conferencing end points, Cisco SX/EX, Cisco 8000 series phones.
* Knowledge of telecommunications protocols, communications and standards, H.323, SIP, E.164.
* Exposure to mobile telephony solutions.
* Good understanding of the design of global Voice Over IP telecommunications infrastructure.
* Relevant Cisco Collaboration accreditation is preferred.

Unified Communications Engineer

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business