This Job Vacancy has Expired!

Support Engineer

Posted on May 29, 2019 by CV-Library

Greater London, United Kingdom
Wholesale Trade
Immediate Start
£40k - £40k Annual
Virtuoso IT are looking for an experienced, hands-on Support Engineer to join our growing company in London, working within the Customer Support Team in a fast-paced managed service environment.

Job Title: Support Engineer

Location: E14, London, United Kingdom

Salary: Up to £40,000 (depending on experience) + on-call allowance

Job Type: Permanent (37.5 hrs / week)

Start date: Immediate

Right to work: Please note all candidates must be eligible to work in the UK

Support Engineer - About us:

Virtuoso’s mission is to help our customers unlock their true potential by applying technology in the right way. We deliver innovative IT support and project services to customers throughout the UK and worldwide.

Support Engineer - Key Responsibilities:

- Providing Business As Usual (BAU) support to many different clients, ensuring high uptime, quick resolution of incidents, and great customer satisfaction

- Analysing, troubleshooting, and resolving operating system, system hardware, application, storage, virtualization and networking issues

- Use tools to manage operating system updates, patches and configuration changes

- Performing data backup and restore requests

- Performing software and hardware upgrades

- Providing status reporting and improvement recommendations

- Adhering to change control policies and procedures

- Liaising with vendors, suppliers and professional services. Coordinating hardware maintenance and repairs with vendors

- The successful candidate will be passionate about technology and possess an understanding and experience of desktop and infrastructure technologies.

Support Engineer - You:

- Have previous experience working for an IT managed services provider (MSP)

- Be familiar with ticket logging and remote management and monitoring processes

- Have working knowledge of Microsoft technology at administrator level, including Windows - Server, Hyper-V, System Centre, Active Directory and Office 365

- Have a familiarisation of basic network technologies (TCP/IP, DNS, DHCP etc.)

- Be able to create and maintain operational support documentation

In addition, any of the following would be advantageous:

- Citrix XenApp, XenDesktop and/or NetScaler support experience

- Microsoft server products such as SQL Server and Exchange Server

- Familiarisation with Public Cloud solutions – Azure, AWS, etc

- Familiarity with PowerShell and scripting

- Microsoft, Citrix, Cisco or VMware certification


Primarily working from our head office in London (South Quay) – however travel may be required to client sites around London, and very occasional paid travel around the UK or Europe

Support Engineer - Benefits:

- Pension: 3% employer contribution

-Holidays: 21 days paid per year, increases every year of service up to 5 years”

- Subsidised professional development

- Free mobile phone insurance

- Discounted Dental Insurance

- Discounted Healthcare Plan

- Free eye tests

- Discounted Life Assurance

- Discounted Travel Insurance

- Discounted Gym Membership

- Free confidential employee support service

Other Benefits:

- Free monthly social events

- Office beer and cider fridge

- Free fruit in the office

- Other discounts such as subsidised cinema tickets, retail, and technology

- Great work environment

To submit your CV for this exciting Support Engineer opportunity, please click ‘Apply’ now

Reference: 210122136

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