Robert Half have partnered with a growing technical services provider; focusing on cloud solutions in North Bristol. I am looking to speak with IT graduates or 1st Line Support Engineers looking to grow in a business that offers a dedicated progression through a Support desk into Solutions Implementation/Consultancy.

Role responsibilities:

* Troubleshoot and resolve incidents to support our customers on our various hosted service platforms.
* Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable.
* Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions.
* Work with customers to configure enhancements to evolve deployed solutions.
* Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers.
* Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity.
* Maintain internal company IT systems as well as staff laptops and peripheral equipment.

Skills/Experience:

* Be highly customer focused with a track record in providing excellent customer service.
* Have an understanding or have support experience of Azure, AWS or Office 365.
* Have experience working with and managing hosted/cloud-based technologies.
* Excellent written and spoken English.
* A degree in IT or a science-related subject, or equivalent.
* Be technically curious with an ability to learn a variety of new technologies.
* Have strong organisational skills to manage their own work-loads while having the ability to work as part of a team within a busy technical environment.

Salary/Package:

• £22,000 - £26,000 per annum
• 25 days annual leave + bank holidays
• Pension
• Clear progression routes
• Hybrid working offered

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