*Position is bonus eligible*

Prestigious Financial Company is currently seeking a Manager of Technology Operations. Candidate is responsible for ensuring that the first-level support function is performed consistently, and that all Incident are resolved in a timely manner. This manager will oversee a team of 15+ reports, spanning three shifts 24/7.

Responsibilities

• Manage staff and provide focus in a very dynamic fast paced environment.
• Manage staffing and ensure that 24/7 coverage is always present.
• Provide guidance and ensure that reports are trained and able to execute on current, and new responsibilities.
• Ensure that Incidents are escalated and socialized adhering to all reporting requirements.
• Ensure that first-level Incident identification and resolution techniques are used to address all issues.
• Ensure that all Incidents are accurate and complete.
• Evolve the Incident process by implementing a multi-tiered process.
• Evolve the Incident process with a focus on reducing the time to resolve Incidents.
• Actively participate in the Change Control process, focusing on mitigating any/all risk.
• Embrace and live into all compliance and audit requirements.
• Must adhere to all Production Operations policies and procedures
• Focus on Operational readiness ensuring that all responsibility are formally transferred to Production Operations
• Perform other duties as assigned.
• Evangelize for all things operations and nurture a Continuous Improvement worldview.
• Escalate all impacting Incidents and surface any operational risks to leadership.
• Supervise team of 15+ spanning three shifts 24/7.
• Ensure that reports adhere to all policies and procedures.
• Maintain PTO schedules, and ensure that staffing levels & coverage are appropriate.
• Meet with staff on a regular basis to provide continual feedback.
• Write and deliver performance evaluations (PEPs).
• Actively participate in reports skills & career development plans.
• Ability to influence across multiple teams in a Matrix-reporting structure.
• Must be people focused, supporting and guiding your reports through this transformational phase.

Qualifications

• Demonstrated experience in managing big teams.
• Microsoft products desktop proficiency (Outlook, Word, PowerPoint, Excel, etc.)
• Working knowledge of monitoring tools and best practices.
• Working knowledge of Network troubleshooting.
• General Linux knowledge.
• Experience with a scheduler (ie. UC4).
• Mobius via Document Direct.
• Familiarity with transmission protocols: SFTP/NDM.
• Operating systems: Unix, Windows, zOS/390.
• Strong Desktop & Microsoft Office skills.
• Process orientated with the ability to design & and optimize a process.
• Experience manage a big team, across multiple shifts.
• Experience working in an environment with Matrix-reporting structures.
• Experience working in a multi-platform environment.
• Experience working with a scheduler (ie.UC4).
• Dev/OPS and/or SRE experience a plus.
• College degree in Computer Information Systems desired, but equivalent work experience will be considered