Senior ServiceNow Lead

Salary: Open + Bonus

Location: Open to any of the following locations

Chicago, IL/Dallas, TX/Austin, TX/Houston, TX

Hybrid: 3 days on-site, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor's degree
• 10+ years of IT industry experience with 5+ years of ServiceNow experience.
• Proficient with ServiceNow platform operations including performance management, error log remediation, mid server connectivity and integrations.
• Advanced knowledge of code releases such as update sets, batching, source control and code management.
• Experience with ServiceNow Discovery and other integration related to CMDB population.
• Ability to lead in CMDB management, data quality and CMDB health.
• Experience with leading in efficient and successful ServiceNow platform upgrades that maintain quality, stability and reduce impact to in-flight activities.
• Experience with the execution, interpretation, and remediation of platform health scan findings

Responsibilities

• Remaining proactive in the operational management of the ServiceNow platform and instance family to maintain a highly available, scalable, and high-performance environment.
• Develop and implement operational standards to protect key aspects of the ServiceNow instance such as performance, data quality, and data access.
• Collaborate with product teams, including tech leads, developers, and testers, to ensure that operational processes are efficient and support seamless delivery.
• Support project efforts in the scope of troubleshooting and remediation of operational issues impacting projects which may require engagement with vendor support.
• Provide technical leadership and mentorship to junior ServiceNow engineers, and share best practices and lessons learned with the broader organization.
• Stay up to date with industry trends and emerging technologies related to ServiceNow product roadmaps, and to evaluate and recommend new tools and services to improve the efficiency and effectiveness of ServiceNow solutions.