NO SPONSORSHIP

ServiceNow Operations Lead

SALARY: $180k - $210k plus 10% bonus

Hybrid three days in office and 2 days remote

Looking for a ServiceNow Ops Lead over product and platform. You will lead a team. 5 years ServiceNow platform operations performance management data quality data access connectivity and integrations ServiceNow discovery CMDB management CMDB health ServiceNow platform upgrades ServiceNow administration lead

The successful candidate will be responsible for leading and managing the operations of the ServiceNow platform for our organization. This is a senior-level position for candidates who have a minimum of 10+ years of IT industry experience with 5+ years of ServiceNow experience.

Essential Functions:

• Remaining proactive in the operational management of the ServiceNow platform and instance family to maintain a highly available, scalable, and high-performance environment.
• Develop and implement operational standards to protect key aspects of the ServiceNow instance such as performance, data quality, and data access.
• Collaborate with product teams, including tech leads, developers, and testers, to ensure that operational processes are efficient and support seamless delivery.
• Support project efforts in the scope of troubleshooting and remediation of operational issues impacting projects which may require engagement with vendor support.
• Provide technical leadership and mentorship to junior ServiceNow engineers, and share best practices and lessons learned with the broader organization.
• Stay up to date with industry trends and emerging technologies related to ServiceNow product roadmaps, and to evaluate and recommend new tools and services to improve the efficiency and effectiveness of ServiceNow solutions.

Qualifications

• Bachelor's degree
• 10+ years of IT industry experience with 5+ years of ServiceNow experience.
• Strong understanding of ServiceNow platform operations including performance management, error log remediation, mid server connectivity and integrations.
• Advanced knowledge of code releases such as update sets, batching, source control and code management.
• Experience with ServiceNow Discovery and other integration related to CMDB population.
• Ability to lead in CMDB management, data quality and CMDB heath.
• Experience with leading in efficient and successful ServiceNow platform upgrades that maintain quality, stability and reduce impact to in-flight activities.
• Experience with the execution, interpretation and remediation of platform health scan findings
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to lead and manage ServiceNow Admin resources as part of a managed service arrangement.

Certificates, Licenses, Registrations:

• ServiceNow Certified System Administration