Technical Trainer - Claims
Posted on May 19, 2019 by Reliance Standard
The Technical Trainer, Claims is responsible for planning and facilitating formal Disability Claims Training Sessions for new and existing associates of RSL and FRSL, across multiple locations. This role may also support training sessions for other areas of the business as needed.
Designs, develops and delivers training via traditional and virtual classroom methods including; one-on-one sessions, job aids, participant/instructor guides and/or any combination thereof.
Develops, administers, and analyzes questionnaires, surveys, practice exercises, and pre/post-assessments to assess the effectiveness of the training programs.
Collaborates with management and team to monitor and create action plans based on training results.
Schedules/coordinates training classes in partnership with claims management team.
Collaborates with team on projects and other assignments as needed.
Evaluates training effectiveness and makes modifications as appropriate.
Maintains knowledge of changes to disability products, claim handling procedures, systems, and processes.
Continuously looks for ways to enhance technical instructional delivery and presentations skills.
Ensures the quality and consistency of course content.
Serves as Claims Subject Matter Expert for projects as assigned.
All other duties as assigned.
Required Knowledge, Skills, Abilities and/or Related Experience:
Bachelor's Degree or equivalent required.
Minimum five (5) years disability claim or insurance industry experience required. Experience in Short Term Disability or Long Term Disability preferred.
Minimum of 2 years running trainings sessions and developing learning programs preferred.
Proven ability to manage different learning styles and interact with a diverse population.
Ability to communicate clearly and effectively with various forms of communication.
Excellent presentation skills.
Understands different learning styles (eg how to provide needed information to individuals in a manner in which the content can be clearly understood by the individual and appropriate to job level and training needs).
Proven problem solving, decision making and organizations skills are required.
Ability to maintain appropriate levels of confidentiality required.
Ability to adjust readily to multiple demands, shifting priorities, and rapid change.
Experience with a learning management system preferred.
Travel may be required; up to 20% to accommodate training needs in other locations.