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Sales Floor Manager

Posted on May 18, 2019 by Walser Nissan Wayzata

Wayzata, MN 55391
Immediate Start
Annual Salary
Through 60 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser's progressive commitment to growth, technology and a differentiated customer experience has changed the car-buying journey. We don't follow, we innovate and lead. Walser operates 25 dealerships and many affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the communities in which we proudly operate. That's because we live here, too. Walser is a family-owned, family-run business that believes in work-life balance. Walser is committed to delivering an outstanding customer experience every time - that's what drives us. That's the Walser Way.

Walser's Core Values

* Do The Right Thing - Nothing is worth compromising a relationship

* Lead By Example - Be willing to help no matter how difficult the challenge

* Display Positive Energy - A good attitude is highly contagious

* Be Open Minded - The only thing that is constant is change

Job Duties (Will Include but Not Be Limited To)

* Manage the Trade Process-UA. What is expected in UA/Look to Book and Trade Appraisal Performance

* Manage and oversee the Exchange Process. Road to 30%

* Manage the follow-up, DS processes and appointment handling process. Road to 50% overall close on show floor visits

* Manage the F&I Process and all aspects of a 1200.00 PVR Expectation

* Coordinate in store training (Product, Closing and Sales Process)

* Partner with the Finance Center to develop and coordinate best practices and finance product sales

* Assist Customer Specialists and Team Leads in closing sales and conduct "Fly-Bys"/TO's on every deal

* Work with Customer Specialists to set sales and gross objectives and increase F& I penetration

* Follow company rules for safeguarding customer information at all times

* Manage the efforts of vehicle salespeople to enhance the customer satisfaction rating of the dealership and exceed the minimum standard for the Customer Satisfaction Index

* Address all Hot Leads and TO requests from the BDC

* Maintain close communication with the New and Used Car Manager

* Verify that every customer is being offered ancillary products per Walser Policy

* Insure that titles for trades are collected at the time of sale and verify that payoff information is correct

* Train and manage staff in company policies and ensure adherence to all company policies

* Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIP's as needed and administer annual performance evaluations for staff with thoughtful feedback

* Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status

* Ensure staff completes all required job duties in an accurate and timely manner

* Complete employee terminations based on policy violations with HR approval

* Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties

* Coordinate with the Recruiting Department to interview and hire department staff

* Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary

* Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis

* Ensure Walser service processes and scripts are followed by employees

* Support the career and professional development of staff

* Lead by example and be an advocate for staff

* Embrace and exhibit Walser CORE values

* All other duties, tasks and/or projects as assigned

Minimum Requirements

* Must have a minimum of 1 year automobile sales experience

* Must have excellent customer service skills

* Must have a positive attitude and work well in a team environment

* Must have a valid driver's license with an acceptable driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Reference: 708096650