This Job Vacancy has Expired!

Service Advisor

Posted on May 18, 2019 by Lustine Chrysler Dodge Jeep RAM

Woodbridge, VA 22195
Sales
Immediate Start
Annual Salary
Full-Time
Lustine Auto Mall is seeking an experienced service writer/advisor with 1-3 years of experience as a domestic vehicle service advisor.

What We Offer:

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Competitive pay

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Closed on all major holidays

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Full benefits including: Medical, Dental, Life, Disability and Cancer Plan

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Flexible Spending Plan

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Employee purchase and service discount

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401(k) retirement plan

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Paid Vacation

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Family-oriented and friendly work environment

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Tenured leadership and management team, with a focus on career development

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Flexible schedule

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Ongoing team outings

Automotive Service Writer Advisor Job Duties:

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Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

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Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

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Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

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Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

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Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

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Maintains automotive records by recording problems and corrective actions planned.

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Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

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Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automotive Service Writer Advisor Skills and Qualifications:

Equipment Maintenance, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management and Reynolds Experience

Reference: 708096571

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