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Service Specialist

Posted on May 18, 2019 by Phillips Chevrolet of Bradley

Bradley, IL 60915
Professional/Technical Services
Immediate Start
Annual Salary
Full-Time
As a Service Specialist, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Specialists are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Phillips Chevrolet prides itself on its success, growth, and opportunity. With over 50 years in business, 350 employees, and 3 locations, we continue to thrive in the automotive industry. Our job culture is unlike any other that keeps evolving to advance in the car business. We put our customers 1st which has led us to be the #1 Chevy Dealer in Illinois. Our award-winning staff is a key to our success. We provide you with the training to gain the skills for you to develop a career path that lasts.

What We Offer

*
Medical and Dental

*
401K Plan

*
Paid time off and vacation

*
Growth opportunities

*
Paid Training

*
Employee vehicle purchase plans

*
Family owned and operated

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Long term job security

*
Health and wellness

*
Flexible Work Schedule

*
Saturday Lunches

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Discounts on products and services

Responsibilities

* Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

* Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

* Ensures that the daily inventory of technicians' time is consistently sold to service customers.

* Distribute work between technicians efficiently

Qualifications

* Organized and friendly personality

* Demonstrated ability to manage others

* Time management skills

* Fantastic communication skills with your customers

* Professional, well-groomed personal appearance.

* Clean driving record

* Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Reference: 708096365

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