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Front Desk Agent

Posted on May 18, 2019 by Hyatt Place Cincinnati Airport

Florence, KY 41042
Admin & Secretarial
9 May 2019
Annual Salary
Full-Time
AdvertisementJob overview As a Front Desk Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The ideal candidate will:Have customer service experience.Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.Have good computer skills and brand POS experience.Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room, shuttle service, guest check in and out..Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.Provides a professional image at all times through appearance and dress. Job Requirements Must be at least 21 years of ageMust have a valid Drivers LicenseMust have open availability Note: Other duties as assigned by supervisor or management Benefits for Full Time EmployeesMedical, Dental, and Vision Coverage401K retirement planShort and Long-Term Disability Income*Term Life and AD&D InsuranceVacation PTO & Holiday/Sick PTOEmployee Assistance Program *Specific plans for specific positions Category: Administrative , Keywords: Guest Service Agent

Reference: 708083515