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TELECOMMUNICATION/NETWORK TECHNICIAN II

Posted on May 18, 2019 by Delaware Judiciary Administrative Office of the Courts

Wilmington, DE 19801
Information Technology
8 May 2019
Annual Salary
Full-Time
DELAWARE JUDICIARY ADMINISTRATIVE OFFICE OF THE COURTS Non-Merit Position (This position is exempt from the State of Delaware Merit Rules) Posting #AOC0502N19 TELECOMMUNICATION/NETWORK TECHNICIAN II **This is a Career Ladder series** Opening Date: May8,2019 Closing Date: UNTIL FILLED Salary: $39,093 - $48,866 per year (Minimum - Midpoint) Pay Grade 13* Recruiting For: Administrative Office of the Courts, Judicial Information Center Location: 1. NewCastle 2. This position will report to the JIC Reads Way facility based on a weekly schedule. Therefore, this employee must possess a valid driver's license and meet all of the necessary requirements to be granted approval to operate a State of Delaware vehicle (pending approval for filling). Travel to other counties may be required. Please check the desired location(s) on your application. *Salary applicable for this position is based upon the qualifications of the individual applicant. Summary Statement: The successful candidate for the Telecommunications Technician II position will be responsible for following various information technology (IT) customer support procedures, performing maintenance on computer hardware and peripherals, and supporting the connection of approximately 2,000 users to the State's network. This role will support large scale projects where equipment and software are being deployed statewide. Other aspects of this role include: Learning the systems used by the Delaware Courts and becoming proficient in providing front line support which includes but is not limited to account creation, account removal, password resets, basic system navigation, establishing system connectivity and installing supporting software;Providing support to court users by using the tools available. This includes but is not limited to Epicor, Microsoft Deployment Toolkit, System Center ConfigurationManager, Planet Press, MigWiz, PowerShell, DameWare and Active Directory;Operating independently to troubleshoot repairs and solutions for users. Also,identifying opportunities for documenting new situations and solutions and communicating your findings with your colleagues;Researching scenarios where no previous experiences have been documented by the organization;Communicating with end users efficiently, understanding their concerns and instilling confidence that their concerns can and will be addressed;Evaluating equipment that is presenting issues and identifying what components are necessary to repair it;Communicating with vendors to repair or replace equipment that is coveredunder warranty;Documenting an appropriate level of detail for all requests to ensure issues areresolved with minimal interruptions to end user;Learning and adapting to new technologies as they become available;Supporting standard business applications such as Microsoft Outlook, Word, Excel, PowerPoint, OneNote, Skype for Business, Access, and Adobe Acrobat. Minimum Qualifications: Please address each item separately on the Minimum Qualifications page of the application. Failure to do so will result in disqualification. Applicants must meet each of the following qualifications. Failure in any one area will result in a rating of "not qualified." Resumes may not be substituted for the application. At least two (2) years experience installing, testing, and configuring computer hardware and connecting it to a network. This includes the configuration of wired and wireless connections and the installation of infrastructure components.At least two (2) years experience administering computer data networks including troubleshooting, diagnosing, and resolving computer data networks problems.Ability to communicate courteously and effectively, both verbally and in writing, including the ability to communicate complex, technical information in a format appropriate to ensure audience comprehension with a diverse group of clients such as end-users, staff, and coworkers. Conditions of Employment: A satisfactory criminal background check is required as a condition ofemployment.Direct deposit of paychecks is required as a condition of employment. Benefits: To learn more about the comprehensive benefit package please visit the website at Submitting Your Application: Visit the website at review the complete job announcement, then click on "apply" next to the job posting. Then print,or complete and print, the Judicial Branch Non-Merit Employment Application in either Microsoft© Word or PDF format. Applications should be submitted by any one of the formats listed below prior to the closing date stated on this announcement. 1. Send your application as an e-mail attachment with the words "Application Form" in the subject line to: (preferred method) 2. Fax your application to: , Attention: Human Resources Mail your applicationto: Administrative Office of the Courts The Renaissance Centre 405 N. King Street, Suite 507 Wilmington, DE19 Attachments to Applications: Please do not submit copies of evaluations, letters of reference, training certificates, or college transcripts unless requested.If supplemental information is requested by the posting, be sure to include it when you submit your application prior to the closing date.Applications or additional information will not be accepted after the closing date.Resumes will not be accepted unless accompanied by the application. Accommodations: Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call .TDD users should call the Delaware Relay Service Number 1- for assistance. The Delaware Judiciary An Equal Opportunity and Affirmative Action Employer Category: Technology , Keywords: Network Technician

Reference: 708083485