Information Professional -OPS 10 Hours Weekly (MAIN LIBRARY)
Posted on May 18, 2019 by Leon County BOCC
The purpose of this position is to provide professional library services to the public. Work involves conducting research, training library users, developing resources, using information technology and offering programs. This position directly supports the library's mission to inspire the love of reading and enable residents of Leon County to live a life of learning by providing quality, efficient and timely services, and free, unlimited access to information, using the latest technologies.
NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change.
Greet and offer professional expertise to library users as they enter the service area and as they use library resources. Accurately determine users' information needs by employing interview techniques and matching their needs with appropriate resources based on factors such as reading level, technology literacy, depth and breadth of information required, time frames and more. Provide answers and assistance to queries received by telephone, online and mail.
Provide computer training and assistance to the public and staff, one-on-one or in groups, on the use of electronic resources (including but not limited to, SIRSI online catalog, library databases, and the Internet).
Oversee computer use, including public-access Internet PCs, printers and related equipment. Assist patrons by troubleshooting hardware and software problems.
Provide information and readers' advisory services; recommend titles and subjects, place reserve and interlibrary loan requests for patrons.
Provide instruction in the use of electronic, print and other formats of library resources.
Resolve library patron problems and provide services at other service desks or locations as needed.
Maintain awareness of technological developments and emerging library trends. Learn about or train on at least two new applications, devices, programs or services per year and share knowledge with supervisor and peers. (Training may be via webinar; hands-on experience; published media; or other.)
OTHER IMPORTANT OR MARGINAL DUTIES
Completes special projects or tasks as assigned.
Independent decision making is essential. Employee in this position must be aware of the library user's needs and abilities. Matching appropriate information to the needs of the user requires creativity based on knowledge of all library resources and knowledge of resources available outside of the library as well. Work involves program planning, marketing and presenting which requires imagination, flexibility, persistence, creativity and the ability to resolve problems in front of an audience.
The employee works autonomously, without supervision, unless special circumstances arise where guidance must be sought.
Supervision of Others
INTERNAL AND EXTERNAL CUSTOMER CONTACT
Extensive internal and external customer contact.
EQUIPMENT AND TOOLS USED
Personal computers, word processing software, spreadsheet software, data base software, SIRSI Library Management System, and the Internet are among the equipment and tools used in this position.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed mainly indoors. Desk work, standing, walking, concentration, and computer work are some of the physical and mental demands of the position.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of general library principles and philosophy. Knowledge of library services, i.e., children, adult, reference, media, technology, and outreach. Knowledge of PCs and the online catalog, including borrower services, circulation services, and bibliographic services. Knowledge of the LeRoy Collins Leon County Public Library policies and procedures. Knowledge of collection development and management. Knowledge of supervisory techniques. Skilled in organizing and directing work of others. Skilled in motivating staff to provide excellent customer service. Skilled in communicating courteously, efficiently, and effectively over the phone and in person with a diverse population. Ability to resolve problems as it relates to the public or staff. Ability to develop and implement programs. Ability to communicate clearly, orally and in writing.
Requires graduation from an accredited college or university with a Master's degree in Library Science or Information Studies.
Necessary Special Requirements:
Possession of a valid Class "E" State of Florida Driver's License with a favorable driving record.
This position is 10 hours per week.
Formal application, rating of education and experience; oral interview and reference check; and drug testing.
Leon County BBC offers an extensive benefit package for FULL TIME employee. Below are some of the highlights. Medical Insurance-Employer and Employee Contributions Voluntary Dental Insurance Voluntary Vision Insurance Flexible Spending Accounts Group Term Life Insurance-Employer Paid Voluntary Supplemental Life Insurance Voluntary Long Term Disability Insurance Voluntary Legal Insurance Voluntary Individual Insurance Coverages with AFLAC & Colonial State of Florida Retirement Plan-Employer & Employee Contributions Voluntary 457(b) Deferred Compensation Savings for Retirement Retirement Savings Match-for-employees earning less than $50,000 Annual Leave Accrual Sick Leave Accrual 3 Personal Days Paid Parental Leave Tuition Assistance Program Employee Assistance Program Loans At Work Program Category: Education , Keywords: Information Specialist