Veteran Services Counselor
Posted on May 18, 2019 by Leon County BOCC
This is public contact work counseling veterans and their dependents on benefits entitled to them through the U.S. Department of Veteran's Affairs (USDVA) and other governmental agencies. Work also involves assisting the Veterans Services Manager in providing direction and leadership to staff to effect division objectives and interfacing with outside agencies to represent veteran issues and concerns.
NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change.
Assists the Veterans Services Manager in leading the Veteran Services Division staff to effect objectives. Plans effectively to ensure that established work performance standards are achieved each fiscal year. Develops and implements policies and procedures to encourage self-motivation, team work, and the highest possible productivity. Evaluates current operations and systems for improvement on a continuing basis. Attends training conferences and seminars to maintain currency with veteran laws, rules, regulations, programs and benefits at least twice per fiscal year. Involves staff in problem solving and solicits input on issues and projects.
Assists the Manager in formulating and effecting the annual budget. Assists in planning and preparing budgets in the time frame established by the Office of Management and Budget and ensures that funds are not overspent. Demonstrates efficient use of funds. Maintains performance objectives within the budget without loss of service. Maintains cost-per-client-claim-action as efficiently as possible.
Assists the manager in fostering and encouraging personal and professional development. Identifies training needs and makes recommendations for improvement and development. Plans for requires or recommended training and budgets appropriate funds to improve knowledge, skills, and abilities. Rewards staff for personal and professional development and achievements.
Assists the manager in performing a public relations role such as speaking before civic or veteran service organizations and/or on television/radio programs. Prepares appropriate statistics regarding veteran programs and benefits. Researches timely veteran issues for presentation. Prepares and delivers presentations. Mainly assists veterans and dependents in applying for and receiving benefits including, but not limited to, disability payments, medical services, insurance, loans, pensions, and death benefits. Develops and maintains positive working relationships with the USDVA, Florida Department of Veterans' Affairs, elected and public officials, veteran service organizations, and others in order to provide optimum service to clients. Interviews and counsels veterans and their dependents daily regarding personal, financial, and eligibility issues concerning their benefits. Processes USDVA claims. Processes USDVA appeals. Contacts veterans upon notification by the Florida Department of Veterans' Affairs. Secures evidence and prepares cases for submission to the USDVA and/or Board of Veteran's Appeals when needed, upon client request. Researches medical records to determine disability issues while establishing claims for clients. Assists doctors, hospitals, school administrators, and other providers of veteran benefits in resolving benefit-related issues.
OTHER IMPORTANT OR MARGINAL DUTIES
This position is required to sort through detailed evidence and prioritize complex issues during each client encounter. All client encounters are confidential, with files governed by the USDVA and Health Insurance Portability and Accountability Act of 1996 (HIPAA) (Public Law 104-191) regulations. Veteran benefits are dependent upon timely submission of a claim plus supporting documentation. Monetary benefits erode as the submission time line is delayed. Each client who walks through the door has a unique and demanding benefit issue which requires in ordinate flexibility and attentiveness. Each client may present multiple issues during the initial or subsequent encounters, which may or may not impact the claims as currently structured. Veteran issues are generally complex and often involve events which are long past, requiring detailed problem-solving skills. USDVA rules and procedures are vast and complex.
Duties are generally defined and require significant independent judgment in determining work methods for the accomplishment of desired results. Employee must be autonomous.
Supervision of Others
Position is non-supervisory but may assist in coordinating the work of clerical/administrative support positions.
INTERNAL AND EXTERNAL CUSTOMER CONTACT
Internal and external contact for the purposes of resolving staff HR Issues, effecting purchase requirements, planning and finalizing travel and per diem, resolving computer system issues, handling budgeting matters, resolving client issues and requesting claim advice, requesting assistance with medical histories and claim development, discussing veteran issues and concerns, and assisting with claim issues.
EQUIPMENT AND TOOLS USED
Primary equipment used include personal computer, word processing and spreadsheet software, office equipment, fax machine, and adding machine/basic calculator.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is performed mainly indoors and in one direction.
KNOWLEDGE, SKILLS AND ABILITIES
Considerable knowledge of the United States Military Services. Considerable knowledge of U.S. Department of Veterans' Affairs rules and regulations pertaining to veteran benefits. Considerable Knowledge of the U.S. Military Services retirement System and benefits. Knowledge of Medicare and Medicaid programs. Knowledge of civilian health insurance plans. Knowledge of USDVA mortgage home loan guaranty. Knowledge of State of Florida veteran's benefits. Skill in gathering medical data and summarizing it in an organized manner in order to complete a benefit claim. Skill in interviewing clients and their families to determine if they qualify for veteran's benefits. Skill in counseling and advising veterans and their dependents on medical, educational, and other benefit opportunities. Skill in counseling veterans who have special emotional and physical disabilities. Skill in delivering speeches, presentations, and briefings to various groups regarding veteran issues.
Skill in using a personal computer with standard office software and learning new software applications such as the Veteran's Information Management System (VIMS). Skill in resolving employee-relations issues. Ability to construct and maintain an organizational budget. Ability to plan, develop and implement programs and activities related to training staff to accomplish the client workload. Ability to analyze data and prepare technical reports and make quality recommendations. Ability to establish and maintain effective work relationships. Ability to maintain confidentiality. Ability to communicate effectively. Ability to work with all types of people.
Must be an honorable discharged veteran with at least 18 months of active military duty, or the surviving spouse of any such veteran; or any honorably discharged veteran who was so discharged for service connected or aggravated medical reasons before serving 18 months of active duty; or as otherwise required by Section 292.11 Florida Statue. Must have a minimum of a two (2) year degree from an accredited university, college, or community college or a high school degree or equivalency diploma and 4 years of administrative experience. Thorough knowledge and understanding of the United States Military Services. Possess excellent interpersonal skills, ability to interview, counsel and advise veterans and their dependents on medical, educational, and other benefit opportunities. Possess skills in delivering presentations and briefings to various groups on veteran issues. Possess ability to analyze data and prepare technical reports and make quality recommendations.
**Documentation substantiating military service required.
Necessary Special Requirements:
FLSA STATUS: Position is Non-Exempt. Analysis: a significant portion of time is spent
Counseling and assisting veterans and their dependents. Discretion and independent judgment is used within the constraints of established rules, regulations, and guidelines. Leon County BBC offers an extensive benefit package for FULL TIME employee. Below are some of the highlights. Medical Insurance-Employer and Employee Contributions Voluntary Dental Insurance Voluntary Vision Insurance Flexible Spending Accounts Group Term Life Insurance-Employer Paid Voluntary Supplemental Life Insurance Voluntary Long Term Disability Insurance Voluntary Legal Insurance Voluntary Individual Insurance Coverages with AFLAC & Colonial State of Florida Retirement Plan-Employer & Employee Contributions Voluntary 457(b) Deferred Compensation Savings for Retirement Retirement Savings Match-for-employees earning less than $50,000 Annual Leave Accrual Sick Leave Accrual 3 Personal Days Paid Parental Leave Tuition Assistance Program Employee Assistance Program Loans At Work Program Category: Administrative , Keywords: Veterinary Receptionist