NEW POSITION Customer Service Representative $11.50

Posted on May 18, 2019 by Alorica

Missouri, MO
Call Center & Customer Service
Immediate Start
Annual Salary
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and collections, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Performs routine customer service collections phone support on a client program(s) at call center facility. Work is performed under regular supervision.

  • Responds to requests and calls from customers related to client specific programs and products
    Identifies and responds to customer's needs based on designated procedures of account/client
    Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
    Escalates calls to supervisor when necessary and appropriate
    Responds to requests for assistance and/or possible processing of credit card authorizations
    Tracks call related information of each call received for auditing and reporting purposes

    Provides feedback reports on call issues related to downtime and/or training issu

    Escalates calls supervisor when necessary and appropriate
    Maintains and updates customer information as necessary

Provides support and assistance as needed

May perform other client specific duties as necessary and required by program/account
Other duties as assigned

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
  • Paid training
  • Flexible training schedules
  • Medical and dental benefits
  • Paid time off
  • Paid holiday
  • Retirement planning options (401(k)
  • Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, collections, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step?
Minimum Education and Experience:
  • High School Diploma or GED required; college degree preferred
  • 1-2 years' previous experience in a receivables management, collections and contact center environment, preferred
  • Customer service experience a plus
  • Phone-related customer service a major plus
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • Bilingual language skills a plus
Knowledge, Skills and Abilities:
  • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
  • Knowledge of phone dialer functions and call campaigns
  • Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
  • Negotiation skills and assertiveness
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Patience/empathy
  • Flexibility and versatility in problem analysis and resolution

Work Environment

  • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
  • Constant usage of phone and computer systems

Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now ( )

Equal Opportunity Employer - Veterans/Disabled

Reference: 708078980

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