Desktop Support Engineer
Posted on May 18, 2019 by Global Technology Solutions Ltd
Desktop Support Engineer
We have an exciting opportunity for a Desktop Support Engineer to join our team providing support to users on our clients customer site in Cork. Services provided are predominantly end user workspace software support and IMAC/life cycle with some break fix and hands and eyes activities. As the role dictates
The current operating system is Windows 7 but the migration to Windows 10 is also running.
As a Desktop Support Engineer you will join a small team of engineers providing end user workspace (EUWS) support to the end customer. You will work closely with the customer so a high level of customer focus and the ability to communicate effectively is essential.
The successful candidate must be self-motivated and have the confidence to make decisions on their own initiative.
The successful candidate will be required to assist across two customer sites so use of their own vehicle and a high level of flexibility is required.
Hours of work are between 08:00-16:15
As a Desktop Support Engineer you will be responsible for:
*Managing site activities and workload to ensure SLA's are met. There may be some
preparation and management of site documentation and assisting the team lead and
account SDM with any escalations. Assist to ensure Health and Safety requirements are
met and kept up to date.
*Second level support of the client and application software on a range of
multivendor laptops and PC's as well as Apple equipment (iPads and iPhones mainly).
*PC life cycle management
*Other IMAC activities including office moves and software installations
*Support of mobile devices, mainly Apple iPhones
*A small amount of Hardware break fix may be required.
*Hands and eyes activities may be required on occasion to assist 3rd line support or
*Be able to assist in the of management small projects/change. eg hardware or
*As part of the team, you will also be exposed to hardware imaging and testing prior
*1st line support in Network Patching.
Proven software and hardware troubleshooting skills
Experience of supporting Windows 7 and Windows 10 client.
Experience of supporting Microsoft Office suites including Office 365
Experience of remote support using MSRA, Lync/skype and Remote Desktop
Excellent written and verbal communication skills
Ability to work under pressure to meet SLA's
Ability to work under own initiative
Ability to work in a team both locally and in a geographically dispersed environment
A+ or other relevant certification
A high level of customer focus
So if you are a Desktop Support Engineer looking for your next exciting career move please apply now!
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