Junior Project - Service Desk Support Officer

Posted on May 18, 2019 by Morson International (IT)

Strasbourg, Bas-Rhin, France
Information Technology
20 May 2019
€180 - €180 Daily
Contract/Project

Morson International working with a global consultancy who are looking for a Junior Project - Service Desk Support Officer to join their team in Strasbourg. This is initially an 8 months contract with possibilities of renewal.

Description

Arranging meetings and producing meeting minutes
Set up and maintain project files
Collect actuals data and forecasts
Update plans
Administer or assist the quality review process
Administer or assist Project Board meetings
Assist with the compilation of reports
Contribute expertise in specialist tools and techniques
Maintain the following records: Quality Register, Configuration Item Records, any other registers/logs delegated by the Project Manager
Administer the configuration management procedure
Be a Point of Contact (PoC) for matters in relation to Corporate IT and to provide support for incident resolution
Management of administrative applications hosted internally and/or externally (Intranet, ABAC, HR system, mission system, public-facing website
Administration of local networks
System administration

Qualifications

Minimum 3 years of relevant education (bachelor degree or equivalent) after the secondary school
Minimum 2 years of relevant professional experience, of which minimum 1 year experience in IT project support
Experience of working within a project management office
Good knowledge of project management standards and techniques
Knowledge/Usage of project management tools.
Good reporting methods.
Strong understanding of project management and support issues including managing risks, issues, quality, and actions logs.
Experience of using MS Project, MS Word, MS Excel and MS PowerPoint and the ability to utilise desktop applications.
Experience of taking minutes and actions in meetings, at all levels.
Experience of maintaining a configuration management system acting as configuration librarian.
Experience of creating templates for common project documentation.
Experience in the full end-to-end IT project life cycle.
Knowledge of ITIL processes and operational/support lines models (first line/second line)
Good communication skills and a good understanding of user's demands and needs
Experience with ticketing tools (SCSM advantageous)
Advantageous- Administration of local networks (Checkpoint Firewalls, Cisco Switches, deployment of cabling, monitoring of active network components) and network security (Proxy and Firewall configuration, DMZ)
Advantageous -System administration (knowledge of Windows Server 2008 and 2012, Windows 7 Enterprise, Active Directory, Exchange Server 2010 and SnapManager, MS SQL Server 2008 and 2012, MS SharePoint 2013, MS Project Server 2013, McAfee Antivirus and McAfee Policy Orchestrator)
Advantageous -System security (client & server certificates, PKI, Bitlocker) and monitoring
Advantageous- System monitoring (SCOM - configuration, reporting)
Advantageous- Deployment Servers, patching, creation and installation of operating system images
Advantageous- Remote access solutions (OWA, direct access, VPN authentication)
ITSM tools (SCCM, SCSM would be an asset)
Solutions for mobile device management such as Manage Engine or others.

If you are interested and would like to find out more, apply now and I will be in touch shortly. Alternatively, contact Connah from Morson for more information.

Reference: 707946130

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