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Automotive Service Advisors

Posted on May 18, 2019 by Jiffy Lube

Elgin, IL 60123
Professional/Technical Services
Immediate Start
Annual Salary
Job Title: Service Advisor (CSA Tech)Position Purpose: To make sure customers receive efficient and professional service assistance with regard to the service visit on his/her vehicle.Job Responsibilities:* Answer incoming calls and return phone messages to assist customers.* Maintain an accurate count of cash register & all sales.* Initiate phone calls to fleet maintenance companies on behalf of customers to gain work authorizations.* Verify billing accuracy on work orders to guarantee payment from fleet maintenance companies.* Print and review sales reports at close of each day.* Print and review the daily work order reconciliation report for previous day.* Process all customer payments.* Follow up on open work estimates weekly.* Communicate with customers who arrive for service during work shifts.* Research and solve all customer problems or complaints as instructed.* Receive all orders of parts invoices & packing slips correctly & file accordingly.* Follow all policies and procedures as outlined in the Employee Handbook & as instructed.* Other duties as requested or assigned.Job Requirements/Competencies:* Basic computer skills for accurate data entry.* Communication skills required to assist customers.* Organizational skills to complete tasks in a timely manner.* Weekend work and some holiday work required.Education/Experience:High school diploma or GED preferredAutomotive customer service related experience Bilingual is a plus

Reference: 707910493

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