Customer Service Representative
Posted on May 16, 2019 by Trelleborg / EPG
Summary of the role
The Customer Service Representative is a key part of our sales team and has direct accountability for commercial support and customer care.
Tasks and Responsibilities
Account Management Skills
Manage customer communications, expectations and requirements.
Responsible for receipt and processing of all customer orders providing internal and external customers with timely and accurate information and acknowledgements within established systems and procedures.
Communicate customer concerns and feedback to the Sales Managers, Operations group and Product Manager.
Provide support to internal customers.
Provide support to peers and maintains a cohesive service unit.
Update pricing per policy and advise Sales Managers when orders do not book within gross margin guidelines.
Assist customers in resolving disputes.
Education and Experience
High School diploma required, college education preferred Bi-Lingual preferred
The position calls for an honest, hard working individual who will go above and beyond to create customer delight. Individuals, who like to learn, seek challenges and go out of their way to help others be successful. This individual is a leader who will teach our way of doing business but will come up with innovative ways to make the team better and who understand the important role they play in the overall success of the company. Spanish language skills a plus.
Key Interfaces and Stakeholders
External customers, internal customers, peers, Sales Managers, Sales reps, technical support staff, quality, operations, particularly production planning, purchasing and shipping, accounting.
Geography to cover and Travel requirements
Very little travel, off site training, customer visits as required to meet business demands.
Enthusiastic work ethic, coachable, personable, good communication skills, multi-tasking, organizational skills, follow-up skills, integrity, able to accept and give feedback constructively. Team oriented.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization
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