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Customer Services Representative (Clinic)

Posted on May 14, 2019 by Virginia Mason Medical Center

Edmonds, WA 98020
Admin & Secretarial
Immediate Start
Annual Salary

Job Number: 190444

Department: VM Edmonds - Unassigned

Hours: 8:00am-9:00pm/Variable

Customer Services Representative (Clinic) - Edmonds Family Medicine

Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic. The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. As a Customer Services Representative you will assist providers in administering health care through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner.
Our Customer Service Representatives contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers customer service professionals the chance to focus on what really matters - our patients.


  • High school diploma or equivalent required.
  • This position requires a minimum of one year experience in a health care setting, related education or equivalency and demonstrated customer service and/or patient care skills.
  • Also required are demonstrated organization, interpersonal communication and basic computer skills.
  • In addition, incumbents must demonstrate problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day.
    Prefer proficiency in VM computer systems (scheduling, electronic mail, computer operating systems, office software, electronic medical records).
  • Also prefer demonstrated knowledge of medical terminology and third-party payor requirements.
  • Demonstrated basic clinical skills and telephone skills preferred.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that this customer services opportunity with Virginia Mason is one worth taking.

We are an equal opportunity/affirmative action employer.

Reference: 706147571