Orlando Bilingual (English/Spanish) Collections Representative - Part
Posted on May 14, 2019 by Synchrony
What are you working forward to?
At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers' success-and we'll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages (Current starting payrate is $13.75/hour. As of July 1st hourly wages will increase to $16.50/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for you whole family, dental & vision insurance, and a 401(k) with company match.
What you'll do as a Collections Representative?
You'll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You'll also tackle the important work of getting past-due accounts up to date, and most importantly, you'll improve service by using your customer service skills.
What you'll need to succeed
You'll be an effective listener, with great communication skills and strong customer service skills. You'll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis. On top of this, you'll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
What you'll need to be considered for this role
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
6months + customer service experience of any kind and/or military equivalent experience.
Fully fluent in Enlgish and Spanish
Confidence using a computer
Have a high school diploma or equivalent
Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a consistently meets expectations