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Shift Leader

Posted on May 8, 2019 by Delaware North

Chicago, IL 60616
Travel & Tourism
Immediate Start
Annual Salary
The Opportunity Illinois Sportservice, located at Guaranteed Rate Field (333 W. 35 th Street, Chicago), manages the concessions and retail operations for a major league baseball team. We have an exciting opportunity available a part-time Supervisor. Nights and weekend required. Hours for night baseball games are generally 3:30pm to 11:30pm. All candidates subject to a pre-employment crimminal background check.
Oversees operation of assigned concessions outlets, supervises concessions associates and non-profit volunteers, in accordance with the Company s GuestPath Universal Service Standards and applicable Operational Standards
  • Supervises and coordinates activities of concession associates on a per shift basis, including training and enforcing work procedures and service standards
  • Observes, evaluates, and documents job performance of stand attendants, stand leaders, and assists with stand personnel performance
  • Inspects all stands and portables in the assigned area
  • Ensures that all equipment is set up properly and operating efficiently and accurately
  • Ensures all stands, portable carts and surrounding areas remain clean, sanitized, and safe
  • Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management.
  • Cashes out associates following cash handling procedures; investigates over and shorts with stand leaders
  • Estimates, requests, and inspects supplies and inventory
  • Ensures accuracy of all deliveries
  • Adheres to and enforces inventory and labor control measures
  • Performs opening and closing procedures for assigned area
  • Performs other duties as assigned
  • Administers pre-shift meetings with assigned stands to inform the stands of changes/updates/important information pertaining to the event
Non-essential Functions:
  • Assists concession associates in serving guests as business levels demand
  • Assists management in performing inventory counts
Education & Experience:
  • Minimum of one year experience in foodservice position required; previous experience as a stand attendant or stand manager preferred.
  • Previous cash handling/cashier experience required.
  • Previous supervisory experience preferred.
Knowledge, Skills & Abilities:
  • Excellent guest service skills; ability to adhere to GuestPath s Universal Service Standards
  • Ability to complete required pre-employment sanitation and alcohol service training
  • Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues.
  • Basic math skills; ability to accurately account for cash and inventory.
  • Strong verbal and written communication skills ability to communicate with staff and to prepare written stand reports after each event.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
  • Highly motivated, ability to take initiative.
  • Ability to work effectively with others
  • Ability to work in fast-paced environment
Physical Requirements:
  • Frequent walking, throughout entire facility, for entire length of shift
  • Constant standing, bending, reaching and repetitive motions
  • Ability to perform normal lifting of stock up to 50 pounds
Environmental Working Conditions:
  • May be exposed to variable temperatures, including extreme hold and cold, depending on season
We are an EEO Employer

Associated topics: bakery manager, day manager, floor manager, front end, frontend, gm, operations, restaurant general manager, service manager, supervisor

Reference: 704231848