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Print Industry Experienced Sales Support Representative (5451)

Posted on Apr 17, 2019 by Strategic Factory

Owings Mills, MD 21117
Call Center & Customer Service
Immediate Start
Annual Salary

Position Summary:

  • Confer with customers by phone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Greet and assist walk-in customers with their needs
  • Thoroughly investigate and resolve problems associated with processing of customer orders, billing, and website functions in a professional and timely manner
  • Use professional and courteous communication skills to listen to customer requests in order to accurately define or determine their needs and provide them with the requisite response
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken
  • Prepare jobs for production by including documents such as work orders, proofs, samples, quotes, emails from customers, vendor information, delivery ticket(s),and mock ups
  • Liaise with other customer services representatives to help resolve customers' service or billing complaints
  • Process payments received from customers
  • Complete contract forms and prepare change of address records
  • Contact customers to respond to inquiries or to notify them of any unforeseen adjustments
  • Communicate with supervisors, peers, or subordinates to receive feedback
  • Enter information into the computer in order to keep track of jobs and assignments

Reference: 694509672