End User Computing Specialist

Posted on Apr 17, 2019 by Request Technology - Robyn Honquest

Chicago, IL 60601
Information Technology
Immediate Start
$50k - $60k Annual
Full-Time

NO SPONSORSHIP

End User Computing Specialist

Salary: $50k to $60k

You will be the specialist over all end user support for 600 users. There is a variety of technologies: Dell, HP, Apple, Windows, MAC, Linux, VM, Thin Client.

Responsibilities:

Primary point-of-contact for support of all end-user hardware and software, including:

  • Dell, HP and Apple Workstations and Laptops
  • Windows 7 and 10, Mac OS, and Linux Operating Systems
  • VMWare Virtual Desktops, Thin Clients, and Horizon View
  • Any devices used on the trading floor
  • MS Office products and All Major Browsers
  • Skype for Business, Headsets/Webcams, Basic Desk Phone Configuration
  • Video Conferencing Equipment
  • Remote Access
  • Mobile phones
  • Printers/Copiers

Responsible for several day-to-day tasks:

  • Hardware and Software Procurement and Asset Management
  • New User Setup
  • Virtual Desktop Administration
  • Software Deployment
  • Patching
  • Break/Fix Support
  • AD Management and Token Administration
  • Identify common issues/inefficiencies and work towards stream-lining our processes.
  • Provide local and remote support for end-users in Lenexa, Chicago, and New York.
  • Train end-users on technology and communicate changes which will impact them.

Requirements:

  • Equivalent of Bachelor's degree or higher and 5+ years in a Windows PC or Server Administration role.
  • Thorough understanding of Microsoft Windows 7/10 and Office products - Certification a plus.
  • Working knowledge of Windows 2010 Server, Domain Controllers, DNS, DFS, DHCP and WINS.
  • Solid background in AD administration including group policies and security groups. Develop a cooperative relationship with end-users of all technical abilities.
  • A drive to create an atmosphere of competence, trust, and respect with all end-users.
  • An automate everything attitude and desire for effective and efficient processes.
  • Highly methodical and analytical approach to problem solving and evaluating technologies.
  • Positive in a team environment.
  • Dedication to quality and attention to detail.
  • Excellent written and verbal communication.

Reference: 694506744

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