2nd Line IT Support Engineer - Darlington

Posted on Apr 17, 2019 by Jackson Hogg Limited

Darlington, County Durham United Kingdom
Information Technology
Immediate Start
£30k - £30k Annual

2nd Line IT Support Engineer - Darlington

I'm working with a managed service provider in Darlington with expertise in supporting and delivering strategic IT solutions to businesses who now have an opening for a 2nd Line Support Engineer.

As a 2nd Line Support Engineer, you'll be responsible for supporting a wide range of customers at an exciting time of growth for the organization. Playing a technical role within the team, you will act as an escalation point for 1st line as well as influencing the team to seek continuous improvements and provide exceptional customer support.


  • Competitive Salary
  • Full on job training and support with career progression plan.
  • Industry recognized certifications
  • 2 hours a month scheduled training time.
  • Global client based with attractive and varied project pipeline.
  • Only 35 hours a week Monday to Friday.

Main Responsibilities:

  • 2nd line support
  • Act as the point of escalation for 1st line technicians
  • Troubleshoot, manage and maintain Windows Servers and virtualization technologies
  • Administrate and support Office365
  • Basic Network support
  • Project assistance

Essential Skills:

  • Windows Server 2008/2012/2016/2019
  • VMware
  • Office365 administration
  • On-Site Exchange 2010/2013/2016
  • Active Directory/Group Policy
  • Windows Desktop 7/8/10

Desirable Experience:

  • ITIL Foundation or experience working in an ITIL Framework environment.
  • Switches, Routers, and Firewalls
  • Azure
  • Veeam knowledge and support

If you've got the relevant skills but feel as if you're not getting enough out of your current role, apply now and take that first step toward your next career move.

Reference: 694434793

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