Support Technician

Posted on Apr 16, 2019 by Henley Computer Services

Uxbridge, Middlesex United Kingdom
Information Technology
Immediate Start
£36k - £36k Annual
Full-Time

Support Technician

Support Technician to be responsible for providing effective customer IT Support for the business covering all aspects of IT software and hardware.

KEY RESPONSIBILITIES

  • Ensure the Service Desk is the first point of contact and go to point' for all IT hardware, software & telephony support requests.
  • Responsibility for ensuring all incidents and requests are recorded and dealt with according to company procedures & agreed SLAs, through the use of the Service Desk software.
  • To coordinate and/or diagnose issues and perform hands-on fixes, remotely & desk side while assigning the appropriate levels of priority and resource.
  • Maintain the asset register ensuring all hardware is correctly recorded.
  • To assist in building & maintaining the IT knowledge base of issue resolutions and How To' information.
  • To build & deploy various client devices such as desktop and laptop PC's, mobile devices.
  • To help deploy & maintain a variety of software applications ensuring compliance with licensing agreements.
  • Assist in delivering and supporting projects when required working with other Sections of IT and the business.
  • Train and educate new starters to the company of correct IT hardware and software use.
  • Occasional travel to other company sites.
  • Occasional out of hours work for tasks such as Office moves to limit the impact on the business.

EXPERIENCE, KNOWLEDGE & SKILL

Substantial experience of working in a customer service facing role.

SPECIFIC/TECHNICAL SKILLS

Working knowledge of Microsoft based operating systems eg Windows XP, 7, 8,10, server 2008/2012

Understanding of PC hardware and software set-up and configuration.

Knowledge and experience of IT security technologies, processes and policies.

MCP certifications would be desirable.

EDUCATIONAL QUALIFICATIONS REQUIRED

Minimum GCSE A-C standard of education including Maths and English.

ITIL Foundation would be desirable.

PERSON SPECIFICATION/COMPETENCIES

Hands on' approach and a willingness to learn.

Flexible, pro-active approach.

Structured logical thinker.

Good at diagnosis, problem solving, and follow through.

Good interpersonal skills, able to deal with employees at all levels in the company.

Reference: 694329155

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