Patient Relations Specialist

Posted on Apr 16, 2019 by Cooper Clinic A Prof Assn

Dallas, TX 75230
Call Center & Customer Service
Immediate Start
Annual Salary

Full time; Cooper Clinic. The Patient Relations Specialist plays an essential role in our patient experience. This team member greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.

Full time; M-F, 6:30 a.m.-3 p.m.

Essential Duties and Responsibilities

  • Proactively keep patients informed throughout the day
  • Consistently provide superior internal and external customer service
  • Answer telephone in a timely and polite manner
  • Communicate with customers in a courteous, professional and cooperative manner
  • Obtain current patient information from established and new patients
  • Accurately enter/update patient information in practice management system
  • Assist patients with completion of paperwork when necessary
  • Maintain proper personnel conduct and confidentiality of patient, staff and physician information
  • Maintain schedule balance to facilitate optimal patient flow
  • Medical office experience a plus
  • Previous customer service experience required
  • Professional appearance and demeanor
  • High level of initiative and integrity
  • Strong communication skills and the ability to work in a high-paced environment
  • Thorough knowledge of medical office operations
  • Basic knowledge of medical terminology
  • Must have exceptional multi-tasking abilities and time management skills
  • Knowledge of Microsoft applications
  • Ability to work effectively and consistently with limited direct supervision
  • Knowledge of HIPAA and OSHA policies and procedures
  • Special ability to communicate well with staff, physicians and general public
  • Dependable
  • Must be able to work with a flexible work schedule

Reference: 694328503